Practicing Excellence by Design
Good dentistry doesn’t just happen. An excellent practice must be built, rather than just allowed to evolve. Realizing this, we’ve taken the time to design a practice based on what we believe is best for our patients, rather than just what’s convenient for us. This intentional planning pertains to every aspect of what our patients experience from the time they walk in the door: from the building’s architecture, to the contagious friendliness of our staff personnel, to our systems and equipment…even to the way we help patients think through their dental health objectives.
We think you'll find that our staff conveys an immediate and sincere friendliness…helping you feel comfortable about your dental visit from the moment you set foot in our office. And that's not an accident, it's by design. We've made it a point to learn how to work together as a team, each carrying out our individual roles while simultaneously supporting the others' efforts. This means daily 'case review' meetings, monthly discussions for larger issues, and practice management consultants to keep us objective and efficient. Plus, we've worked together for years and have no plans to go elsewhere. So when we say hello, you'll know us and we'll know you. And you'll know that you're going to receive carefully planned, orchestrated, and effective dental care.
Meet the Team
We're so serious about creating the right environment for excellent dentistry that we've invested in an entirely new facility after 12 years at the same location. Our new office is specifically set up to provide more space, more comfort, and more high tech systems… all with the purpose of improving our efficiency and effectiveness in patient care.
For example, we'll now be able to offer our patients the luxury of a quiet, private consultation room where we can discuss their dental health, consider their concerns, and explain treatment alternatives. Plus, we've set up each treatment room with advanced computer systems that make oral health easier to understand, decisions easier to make, and administrative details a cinch to carry out. Our Intra-Oral Camera will show patients every detail of what's going on inside their mouths, enlarged onto an adjacent monitor for discussion. Meanwhile, our computer will be keeping track of everything going on during the appointment, storing the information in their personal patient record file. If we need to talk about an unfamiliar procedure, or teach someone a new hygiene technique, we'll be able to present the information right there on the monitor, using our CASEY patient education system.
We'll also have some pretty amazing systems operating behind the scenes. We'll be using digital radiography to record the status of our patients' teeth, reducing radiation exposure by 90% over traditional x-rays. Our water system won't be connected to the city water, but will consist of self-contained, individual water sources for each treatment room. And our sterilization center will not only meet, but exceed all OSHA and CDC guidelines, automatically taking instruments through an incredibly thorough series of sterilization steps before reaching 'clean' status.
If you'd like to know more about our practice, our staff, our services, or our policies, please feel free to contact us personally.
Dr. Gray graduated in 1983 from the University of Texas Dental School, right here in Houston, and has worked to develop an excellent practice ever since. Although at that time it was quite rare to find a dentist truly skilled at cosmetic services, he quickly became one of the few to learn about that area of dentistry.Learn more about Mark Gray, D.D.S.